Privacy Policy

Last Updated: 11 June 2026

Introduction

This Privacy Policy explains how Chancery Dental Group and its associated practices (“we”, “us”, “our”) collect, use, and protect your personal data when you visit our websites, contact us, or receive dental care.

Our group includes:

• Chancery Dental Duston

• Chancery Dental Corby

• Chancery Dental Thrapston

• The Dental Centre

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable healthcare confidentiality rules.

Data Controllers

Each dental practice acts as a separate data controller for patients it treats:

• Chancery Dental Duston – 21 Main Rd, Duston, Northampton NN5 6JF

• Chancery Dental Corby – 6-7 Charter Court, Butlands Rd, Oakley Vale, Corby NN18 8QT

• Chancery Dental Thrapston – 3-5 Chancery Ln, Thrapston, Kettering, NN14 4JL

• The Dental Centre – 11 Elizabeth St, Corby, NN17 1RZ

Group-level website and administrative enquiries are handled by:

Chancery Dental Group

 6-7, Charter Court

Butland Rd

Oakley Vale

Corby NN18 8QT

Information We Collect

We may collect:

Information you provide

• Name, date of birth

• Contact details (email, phone, address)

• Medical and dental history

• Appointment and treatment records

• Payment and insurance information

• Website enquiry form submissions

Technical information

• IP address

• Browser type and device information

• Website usage data

• Referral source

Special Category Data (Health Information)

Dental records contain special category personal data (health data).

We process this under UK GDPR Article 9(2)(h) for:

• Provision of healthcare and treatment

• Clinical record keeping

• Regulatory and legal compliance

How We Use Your Data

We use your data to:

• Provide dental care and treatment

• Manage appointments

• Communicate about treatment

• Process payments and insurance claims

• Respond to enquiries

• Improve services and websites

• Comply with legal obligations

Legal Basis for Processing

We rely on:

• Healthcare provision (Article 9(2)(h))

• Contract (treatment agreement)

• Legal obligations

• Legitimate interests

• Consent (for marketing where applicable)

Marketing

We only send marketing communications where you have given consent.

You may opt out at any time via:

• Unsubscribe links in emails

• Contacting your dental practice or the group

Cookies

Our websites use cookies.

We use:

• Essential cookies (site functionality)

• Analytics cookies (website performance)

• Functional cookies (user experience improvements)

Non-essential cookies are only used with your consent.

Analytics

We may use tools such as Google Analytics to understand website usage and improve services.

These tools only operate where consent has been provided where required.

Sharing Your Data

We may share data with:

• Clinicians within your practice or group

• IT and dental record providers

• Payment processors

• Insurance companies

• NHS or regulators (where required)

• Professional advisers

We do not sell your personal data.

Data Retention

We retain dental records in line with UK guidance:

• Adults: minimum 11 years

• Children: until age 25 or 11 years after last treatment (whichever is longer)

International Transfers

Some service providers may process data outside the UK.
Where this occurs, safeguards such as UK adequacy decisions or contractual protections are used.

Security

We use appropriate technical and organisational measures including encrypted systems, access controls, and staff confidentiality obligations.

No system is completely secure, but we take reasonable steps to protect your data.

Your Rights

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (where applicable)

• Restrict or object to processing

• Data portability

• Withdraw consent

• Complain to the ICO

Complaints

You can complain to:

Information Commissioner’s Office (ICO)
https://ico.org.uk

We encourage you to contact us first so we can resolve concerns directly.

Third-Party Websites

We are not responsible for external websites linked from ours.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our websites.

Contact Us

Chancery Dental Group

 6-7, Charter Court

Butland Rd,

Oakley Vale,

Corby NN18 8QT

Phone: 01536 654100