{"id":2033,"date":"2026-06-11T15:35:04","date_gmt":"2026-06-11T15:35:04","guid":{"rendered":"https:\/\/silly-williams.217-154-37-151.plesk.page\/corby\/?page_id=2033"},"modified":"2026-06-12T08:51:19","modified_gmt":"2026-06-12T08:51:19","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/silly-williams.217-154-37-151.plesk.page\/corby\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2033\" class=\"elementor elementor-2033\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1659ab e-con-full e-flex e-con e-parent\" data-id=\"c1659ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9caaec6 elementor-widget elementor-widget-chsh-section-header\" data-id=\"9caaec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"chsh-section-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"chsh-wrap\">\n\n\t\t\t\t\t\t<div class=\"chsh-logo chsh-anim\"\n\t\t\t     style=\"--chsh-dur:400ms;--chsh-stagger:120ms;\">\n\t\t\t\t<div class=\"chsh-dot chsh-d1\" style=\"background-color:#ffffff;\"><\/div>\n\t\t\t\t<div class=\"chsh-dot chsh-d2\" style=\"background-color:#ffffff;\"><\/div>\n\t\t\t\t<div class=\"chsh-dot chsh-d3\" style=\"background-color:#ffffff;\"><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"chsh-text\">\n\n\t\t\t\t\t\t\t\t<p class=\"chsh-eyebrow\">Complaints<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<h1 class=\"chsh-heading\">Complaints Procedure <\/h1>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1e3627 elementor-widget elementor-widget-chbc-book-consultation\" data-id=\"a1e3627\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"chbc-book-consultation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"chbc-btn-wrap\">\n\t\t\t<button class=\"chbc-btn chbc-open-modal\" aria-haspopup=\"dialog\">\n\t\t\t\t<svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18\"\/><\/svg>\n\t\t\t\tBook a Consultation\t\t\t<\/button>\n\t\t<\/div>\n\n\t\t<template id=\"chbc-tpl-a1e3627\">\n\t\t\t<div class=\"chbc-overlay\" id=\"chbc-overlay-a1e3627\" role=\"dialog\" aria-modal=\"true\" aria-labelledby=\"chbc-title-a1e3627\" aria-hidden=\"true\">\n\n\t\t\t\t<div class=\"chbc-overlay-bg\" data-close=\"a1e3627\"><\/div>\n\n\t\t\t\t<div class=\"chbc-modal chbc-cols-1\" data-widget=\"a1e3627\">\n\n\t\t\t\t\t<div class=\"chbc-modal-head\">\n\t\t\t\t\t\t<div class=\"chbc-modal-head-inner\">\n\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<p class=\"chbc-modal-title\" id=\"chbc-title-a1e3627\">Book a Consultation<\/p>\n\t\t\t\t\t\t\t\t<p class=\"chbc-modal-sub\">Get in touch with our team however suits you best!<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<button class=\"chbc-close-btn\" data-close=\"a1e3627\" aria-label=\"Close\">\n\t\t\t\t\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#374151\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M18 6L6 18M6 6l12 12\"\/><\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"chbc-locations chbc-grid-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"chbc-loc-card\" style=\"animation-delay:0ms\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"chbc-map-wrap\">\n\t\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d2456.8!2d-0.6898!3d52.4897!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x48773c2e5e5e5e5e%3A0x5e5e5e5e5e5e5e5e!2sCorby!5e0!3m2!1sen!2suk!4v1\" loading=\"lazy\" title=\"Chancery Dental Corby map\"><\/iframe>\n\t\t\t\t\t\t\t\t<div class=\"chbc-map-overlay\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"chbc-map-pin\">Corby<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"chbc-loc-body\">\n\t\t\t\t\t\t\t\t<p class=\"chbc-loc-name\">Chancery Dental Corby<\/p>\n\t\t\t\t\t\t\t\t<p class=\"chbc-loc-addr\">Elizabeth Street, Corby<\/p>\n\t\t\t\t\t\t\t\t<div class=\"chbc-loc-actions\">\n\t\t\t\t\t\t\t\t\t<a class=\"chbc-loc-btn chbc-btn-enquiry\" href=\"\">\n\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" aria-hidden=\"true\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\tEnquiry Form\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"chbc-loc-btn chbc-btn-call\" href=\"tel:01536654100\">\n\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" aria-hidden=\"true\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07A19.5 19.5 0 0 1 4.16 12.86 19.79 19.79 0 0 1 1.1 4.18 2 2 0 0 1 3.08 2h3a2 2 0 0 1 2 1.72c.127.96.362 1.903.7 2.81a2 2 0 0 1-.45 2.11L7.09 9.91a16 16 0 0 0 6.99 7l1.27-1.27a2 2 0 0 1 2.11-.45c.908.339 1.85.574 2.81.7A2 2 0 0 1 22 17.92z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\tCall This Practice\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a class=\"chbc-loc-btn chbc-btn-book\" href=\"https:\/\/booking.uk.hsone.app\/soe\/new\/Chancery%20Dental%20Corby?pid=UKAV\">\n\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t\tBook Online\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/template>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ac3fbc e-con-full e-flex e-con e-parent\" data-id=\"9ac3fbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f67653 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9f67653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>If you have a complaint or concern about the service you have received from any dentist or member of staff at one of our practices, please let us know.<\/p><p>We take complaints seriously and use them to improve the quality of our care and service.<\/p><p>Our complaints procedure meets NHS and professional standards.<\/p><hr \/><h2>How to Make a Complaint<\/h2><p>We aim to resolve most concerns quickly and informally at the time they arise, usually with the relevant team member.<\/p><p>If the matter cannot be resolved in this way, you may make a formal complaint by contacting us:<\/p><p><span class=\"w8qArf FoJoyf\">\u00a0<\/span><span class=\"LrzXr\">6-7, Charter Court<\/span><\/p><p><span class=\"LrzXr\">Butland Rd,<\/span><\/p><p><span class=\"LrzXr\"> Oakley Vale, <\/span><\/p><p><span class=\"LrzXr\">Corby NN18 8QT<\/span><\/p><p><span class=\"w8qArf FoJoyf\">Phone:\u00a0<\/span><span class=\"LrzXr kno-fv\"><a href=\"https:\/\/www.google.com\/search?q=chancery+dental+corby&amp;sca_esv=43dc7f1b03b348a4&amp;sxsrf=ANbL-n51-23OxkGrUZAAmQhVneolK7FnGA%3A1781253060143&amp;ei=xMMrarWtCKephbIP1MWV-Ag&amp;biw=1512&amp;bih=861&amp;gs_ssp=eJzj4tVP1zc0LKsyKE6pMI03YLRSNagwsTA3t0wxMk5NMzM3MjQwtzKoSDM2STZMsrQ0Tk00MjE0SvUSTc5IzEtOLapUSEnNK0nMUUjOL0qqBABKjhcZ&amp;oq=chancery+dental+&amp;gs_lp=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_0NwgcEMi0xN8gHUYAIAQ&amp;sclient=gws-wiz-serp#\" data-dtype=\"d3ph\" data-local-attribute=\"d3ph\" data-ved=\"2ahUKEwi6iuqipoGVAxVEWkEAHTlYOyAQkAgoAHoECCQQAg\"><span aria-label=\"Call phone number 01536 654100\">01536 654100<\/span><\/a><\/span><\/p><p>You may also request an appointment to discuss your concerns.<\/p><p>Please include as much detail as possible about your complaint to help us investigate.<\/p><hr \/><h2>Time Limits<\/h2><p>We ask that complaints are made as soon as possible after the event.<\/p><p>Normally, complaints should be raised within <strong>12 months<\/strong> of the incident, or within 12 months of becoming aware of the issue.<\/p><p>We may consider older complaints if there is a valid reason for delay.<\/p><hr \/><h2>Our Process<\/h2><p>We will:<\/p><ul><li><p>Acknowledge your complaint within <strong>3 working days<\/strong><\/p><\/li><li><p>Investigate and aim to respond within <strong>20 working days<\/strong> (or keep you informed if more time is needed)<\/p><\/li><li><p>Offer an explanation or meeting where appropriate<\/p><\/li><li><p>Apologise where appropriate<\/p><\/li><li><p>Explain any lessons learned and actions taken to prevent recurrence<\/p><\/li><\/ul><hr \/><h2>Confidentiality<\/h2><p>If a complaint is made, we may need to review your dental records and share relevant information with:<\/p><ul><li><p>Clinical staff involved in your care<\/p><\/li><li><p>NHS bodies (if applicable)<\/p><\/li><li><p>Indemnifiers or legal advisers<\/p><\/li><\/ul><p>All information will be handled in accordance with data protection law.<\/p><hr \/><h2>Complaints on Behalf of Someone Else<\/h2><p>We maintain strict patient confidentiality.<\/p><p>If you are making a complaint on behalf of another person, we will require written consent from the patient, unless they are unable to provide consent due to incapacity.<\/p><hr \/><h2>Escalation \u2013 If You Are Not Satisfied<\/h2><p>If you are not satisfied with our response, you may escalate your complaint to:<\/p><h3>NHS Dental Complaints (England)<\/h3><p>You may contact your local Integrated Care Board (ICB) or NHS England:<\/p><p><a href=\"https:\/\/www.england.nhs.uk\/contact-us\/complaint\/\">https:\/\/www.england.nhs.uk\/contact-us\/complaint\/<\/a><\/p><hr \/><h3>Parliamentary and Health Service Ombudsman (PHSO)<\/h3><p>If you remain dissatisfied after NHS review:<\/p><p>Parliamentary and Health Service Ombudsman<br \/><a href=\"https:\/\/www.ombudsman.org.uk\/\">https:\/\/www.ombudsman.org.uk<\/a><\/p><hr \/><h3>Dental Complaints Service (Private Dental Care)<\/h3><p>For private dental treatment complaints:<\/p><p>Dental Complaints Service<br \/><a href=\"https:\/\/dentalcomplaints.org.uk\/\">https:\/\/dentalcomplaints.org.uk<\/a><\/p><hr \/><h3>General Dental Council (Professional Conduct Issues)<\/h3><p>If your concern relates to professional conduct:<\/p><p>General Dental Council<br \/><a href=\"https:\/\/www.gdc-uk.org\/\">https:\/\/www.gdc-uk.org<\/a><\/p><hr \/><h2>Independent Advice<\/h2><p>You may also seek advice from:<\/p><ul><li><p>NHS England complaints service<\/p><\/li><li><p>Citizens Advice<\/p><\/li><\/ul><hr \/><h2>Policy Review<\/h2><p>This policy is reviewed regularly and updated when required to reflect changes in law or guidance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Complaints Procedure Book a Consultation Book a Consultation Get in touch with our team however suits you best! Corby Chancery Dental Corby Elizabeth Street, Corby Enquiry Form Call This Practice Book Online \u00a0 If you have a complaint or concern about the service you have received from any dentist or member of staff at [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2033","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/silly-williams.217-154-37-151.plesk.page\/corby\/wp-json\/wp\/v2\/pages\/2033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silly-williams.217-154-37-151.plesk.page\/corby\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/silly-williams.217-154-37-151.plesk.page\/corby\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/silly-williams.217-154-37-151.plesk.page\/corby\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/silly-williams.217-154-37-151.plesk.page\/corby\/wp-json\/wp\/v2\/comments?post=2033"}],"version-history":[{"count":16,"href":"https:\/\/silly-williams.217-154-37-151.plesk.page\/corby\/wp-json\/wp\/v2\/pages\/2033\/revisions"}],"predecessor-version":[{"id":2068,"href":"https:\/\/silly-williams.217-154-37-151.plesk.page\/corby\/wp-json\/wp\/v2\/pages\/2033\/revisions\/2068"}],"wp:attachment":[{"href":"https:\/\/silly-williams.217-154-37-151.plesk.page\/corby\/wp-json\/wp\/v2\/media?parent=2033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}